Incidents reported on status page for Cluely https://status.cluely.com/ https://d1lppblt9t2x15.cloudfront.net/logos/1cddcf329e00de32cd5870bd048809c6.webp https://status.cluely.com/ en https://status.cluely.com/ Wed, 16 Jul 2025 02:48:07 +0000 https://status.cluely.com/#1ea3c38ca7c833638ac6161495c375f832a5743c359a7a43d8bfce5e3da0b91e app.cluely.com recovered https://status.cluely.com/ Wed, 16 Jul 2025 02:45:05 +0000 https://status.cluely.com/#1ea3c38ca7c833638ac6161495c375f832a5743c359a7a43d8bfce5e3da0b91e app.cluely.com went down https://status.cluely.com/incident/616499 Wed, 09 Jul 2025 03:20:00 +0000 https://status.cluely.com/incident/616499#fc2b2a1d55a01d4b30487a92bafe17697352d9ee2af7c1d83c9f289c62fe315a Maintenance completed https://status.cluely.com/incident/616499 Wed, 09 Jul 2025 03:20:00 +0000 https://status.cluely.com/incident/616499#fc2b2a1d55a01d4b30487a92bafe17697352d9ee2af7c1d83c9f289c62fe315a Maintenance completed https://status.cluely.com/incident/616499 Wed, 09 Jul 2025 02:20:00 -0000 https://status.cluely.com/incident/616499#d8be9877f54ff2722d5138defb13f1fa598d4949ada7e49f6fec78590ea6b5a0 Expect decreased stability during this upgrade https://status.cluely.com/incident/616499 Wed, 09 Jul 2025 02:20:00 -0000 https://status.cluely.com/incident/616499#d8be9877f54ff2722d5138defb13f1fa598d4949ada7e49f6fec78590ea6b5a0 Expect decreased stability during this upgrade https://status.cluely.com/incident/604052 Mon, 16 Jun 2025 21:50:00 -0000 https://status.cluely.com/incident/604052#5939354417d4bbd62789147f02d43b92830f293c737d8dfb20d2b50ead899bb8 On Monday, June 16, 2025, Cluely experienced a service interruption that affected our platform and enterprise customers for approximately 7 hours. The incident began at 8:17 AM PST when our monitoring systems detected elevated error rates across our infrastructure. Our investigation revealed that a coordinated attack generated over 1 million malicious requests per hour, deliberately targeting our API endpoints. This attack pattern was designed to exploit potential weaknesses in our traffic management systems and successfully triggered cascading failures across our database layer and authentication infrastructure. Our engineering team executed a systematic response protocol. We immediately implemented enhanced traffic filtering and activated our distributed denial-of-service protection systems. Within the first hour, we had deployed adaptive rate limiting across all platform endpoints with intelligent request validation. The primary resolution involved upgrading our database infrastructure to a more resilient architecture that provides superior connection management and eliminates the single points of failure present in our previous configuration. We also optimized our authentication systems by implementing stateless session management, which resolved compatibility issues and improved overall system performance. We have strengthened our infrastructure with comprehensive improvements designed to prevent similar incidents. Our enhanced monitoring systems now provide real-time threat detection with automated response capabilities. We've implemented mandatory performance validation for all platform updates and established rigorous capacity planning protocols. Additionally, we've deployed advanced caching mechanisms for session management and authentication processes, significantly improving both performance and resilience. Our rollout procedures now include staged deployment with comprehensive load validation at each phase. This incident has reinforced our commitment to providing enterprise-grade reliability. The infrastructure improvements and operational enhancements we've implemented represent a significant advancement in our platform's resilience and performance capabilities. We appreciate our customers' patience during this incident and remain dedicated to delivering the robust, reliable service they depend on. https://status.cluely.com/incident/604052 Mon, 16 Jun 2025 21:50:00 -0000 https://status.cluely.com/incident/604052#5939354417d4bbd62789147f02d43b92830f293c737d8dfb20d2b50ead899bb8 On Monday, June 16, 2025, Cluely experienced a service interruption that affected our platform and enterprise customers for approximately 7 hours. The incident began at 8:17 AM PST when our monitoring systems detected elevated error rates across our infrastructure. Our investigation revealed that a coordinated attack generated over 1 million malicious requests per hour, deliberately targeting our API endpoints. This attack pattern was designed to exploit potential weaknesses in our traffic management systems and successfully triggered cascading failures across our database layer and authentication infrastructure. Our engineering team executed a systematic response protocol. We immediately implemented enhanced traffic filtering and activated our distributed denial-of-service protection systems. Within the first hour, we had deployed adaptive rate limiting across all platform endpoints with intelligent request validation. The primary resolution involved upgrading our database infrastructure to a more resilient architecture that provides superior connection management and eliminates the single points of failure present in our previous configuration. We also optimized our authentication systems by implementing stateless session management, which resolved compatibility issues and improved overall system performance. We have strengthened our infrastructure with comprehensive improvements designed to prevent similar incidents. Our enhanced monitoring systems now provide real-time threat detection with automated response capabilities. We've implemented mandatory performance validation for all platform updates and established rigorous capacity planning protocols. Additionally, we've deployed advanced caching mechanisms for session management and authentication processes, significantly improving both performance and resilience. Our rollout procedures now include staged deployment with comprehensive load validation at each phase. This incident has reinforced our commitment to providing enterprise-grade reliability. The infrastructure improvements and operational enhancements we've implemented represent a significant advancement in our platform's resilience and performance capabilities. We appreciate our customers' patience during this incident and remain dedicated to delivering the robust, reliable service they depend on. https://status.cluely.com/incident/604052 Mon, 16 Jun 2025 21:14:00 -0000 https://status.cluely.com/incident/604052#85431204d7398fe34cc9112f01f187e6990de5b490397c6bcba21c74f6ed7917 Resolution has been implemented and we are continuing to monitor service stability. https://status.cluely.com/incident/604052 Mon, 16 Jun 2025 21:14:00 -0000 https://status.cluely.com/incident/604052#85431204d7398fe34cc9112f01f187e6990de5b490397c6bcba21c74f6ed7917 Resolution has been implemented and we are continuing to monitor service stability. https://status.cluely.com/incident/604052 Mon, 16 Jun 2025 18:42:00 -0000 https://status.cluely.com/incident/604052#75271dac9e072a09cd3813ba9c0426806c4bc4bf0cf4589e57bab21570e677ba We have identified the root cause of the issue. It will be resolved soon. Thanks for your patience! https://status.cluely.com/incident/604052 Mon, 16 Jun 2025 18:42:00 -0000 https://status.cluely.com/incident/604052#75271dac9e072a09cd3813ba9c0426806c4bc4bf0cf4589e57bab21570e677ba We have identified the root cause of the issue. It will be resolved soon. Thanks for your patience! https://status.cluely.com/incident/604052 Mon, 16 Jun 2025 17:00:00 -0000 https://status.cluely.com/incident/604052#900bbb1352f0183efdf1876dcf604ff8018ff9ecd32f8a713102589e5dba7c19 We are currently experiencing service disruptions due to an unexpected surge in API traffic. At approximately 10:00 PST, our platform began receiving significantly higher than normal request volumes, which has triggered our rate limiting protections and is causing connection timeouts for some users. **Current Impact:** - Users may experience slow loading times or connection errors - Some API requests are being rate limited - Intermittent service availability across the platform **What We're Doing:** Our engineering team is actively working to scale our infrastructure to handle the increased load and adjust rate limiting thresholds where appropriate. We are monitoring the situation closely and implementing additional capacity. **Timeline:** - 10:00 PST: Traffic spike detected, rate limiting activated - 10:20 PST: Connection timeout errors began occurring - 10:30 PST: Engineering team notified and investigating We apologize for any inconvenience and will provide updates as we work to resolve this issue. https://status.cluely.com/incident/604052 Mon, 16 Jun 2025 17:00:00 -0000 https://status.cluely.com/incident/604052#900bbb1352f0183efdf1876dcf604ff8018ff9ecd32f8a713102589e5dba7c19 We are currently experiencing service disruptions due to an unexpected surge in API traffic. At approximately 10:00 PST, our platform began receiving significantly higher than normal request volumes, which has triggered our rate limiting protections and is causing connection timeouts for some users. **Current Impact:** - Users may experience slow loading times or connection errors - Some API requests are being rate limited - Intermittent service availability across the platform **What We're Doing:** Our engineering team is actively working to scale our infrastructure to handle the increased load and adjust rate limiting thresholds where appropriate. We are monitoring the situation closely and implementing additional capacity. **Timeline:** - 10:00 PST: Traffic spike detected, rate limiting activated - 10:20 PST: Connection timeout errors began occurring - 10:30 PST: Engineering team notified and investigating We apologize for any inconvenience and will provide updates as we work to resolve this issue. https://status.cluely.com/ Wed, 21 May 2025 09:46:01 +0000 https://status.cluely.com/#caaffb3dec0d36cd0bbf8be7f17258353fe5ca40c0ed99c752893191c5e0948a app.cluely.com recovered https://status.cluely.com/ Wed, 21 May 2025 09:39:59 +0000 https://status.cluely.com/#caaffb3dec0d36cd0bbf8be7f17258353fe5ca40c0ed99c752893191c5e0948a app.cluely.com went down https://status.cluely.com/incident/568597 Sat, 17 May 2025 10:10:00 -0000 https://status.cluely.com/incident/568597#fd5122d048f56d94594ee2d334c0756bc09f778b524d96034982c8f9e38fb2b1 Sign in redirect was temporally unavailable while the website was being updated. This issue has now been resolved. https://status.cluely.com/incident/568597 Sat, 17 May 2025 09:50:00 -0000 https://status.cluely.com/incident/568597#be223202d3a60e4524a295bfd1e467e615d8cd4f95c0c3c6c2fddc8268e121ce We have identified the root cause of the issue. Thanks for your patience! https://status.cluely.com/incident/568597 Sat, 17 May 2025 09:30:00 -0000 https://status.cluely.com/incident/568597#c691beedc7adb6254b16dc358284e1a332c4a0c2ed30fcf71910b4f528e40324 Sign-in is currently unavailable for small percentage of our users. This issue is related to our new website. We're working on fixing the issue and cluely will be available again very soon.